This Service Fulfilment Policy outlines the procedures and timelines through which plasticossa provides its bespoke furniture film customisation services to clients across Europe. Please read this policy to understand how your project will progress from the initial booking to the completion of the service.
1. Booking Deposit and Project Initiation
As plasticossa provides dedicated customisation services rather than retail items, the process begins with a booking deposit. The prices displayed on our website represent this initial deposit. Processing this payment formally initiates your engagement with us and secures our professional resources for your upcoming interior project.
2. The Project Consultation Form
Immediately following the payment of your booking deposit, we require all clients to complete the project consultation form available on our website. This form is a critical step in our fulfilment process. It allows us to gather the specific structural and aesthetic details of your project, ensuring we can accurately tailor our bespoke service to your requirements.
3. Consultation and Scheduling
Once we have received both your booking deposit and the completed consultation form, our team will review your requirements. We will then communicate with you to discuss the project scope in detail and agree upon a practical schedule for the service execution. As we coordinate services for clients across Europe, the scheduling will be arranged based on the complexity of your bespoke requirements and mutual availability. We strive to maintain agreed timelines; however, the bespoke nature of the work means that schedules may occasionally require adjustment, which will always be communicated to you promptly.
4. Service Execution
The customisation service will be carried out according to the parameters agreed upon during the consultation phase. Our team is committed to applying rigorous professional standards and meticulous craftsmanship throughout the process of updating and refreshing your furniture surfaces. We focus on practical execution and diligent preparation to ensure the bespoke service meets the agreed specifications.
5. Project Completion and Final Settlement
Upon the conclusion of the customisation work, we will conduct a final review of the completed project with you. Any remaining balance for the bespoke service, as previously agreed upon during the consultation phase, will be due upon the finalisation of the project.
6. Schedule Modifications
We understand that circumstances may change. If you need to request an alteration to the agreed service schedule, please notify us as early as possible. We aim to accommodate reasonable modification requests in a professional manner, subject to our ongoing project commitments and availability.
Contact Us
If you require any further clarification regarding how our bespoke services are scheduled and fulfilled, or if you need assistance with the project consultation form, please reach out to us at:
Email: [email protected]